Frequently Asked Questions
Everything you need to know about shopping at Croft Mill.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination and selected courier.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-tailored pieces or final sale items are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your fabrics sustainably sourced?
At Croft Mill, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are committed to increasing this percentage annually.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm in select regions.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.