Returns & Exchanges
At Croft Mill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed garments. If your new fashion piece isn't the perfect fit, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the inclusion of the packing slip to prevent processing delays.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing